FAQ and Shipping costs

Click here for our General Terms and Conditions - Klik hier voor Nederlands

Shipping costs

• For packages up to 100x50x50cm no shipping charges apply for purchases above a value of €50.00 that are shipped to an address in the Netherlands, excluding its Antillian territories. For orders below that value, shipped to an address in the Netherlands, excluding its Antillian territories, a charge of €6.95 applies.
• Larger packages: we will quote a value on request.
• For all other orders, shipping charges are determined on a per-order basis.
• Pickup in our shop means no shipping or handling charges will be applicable.
• Standard delivery lead time: 1-3 working days after receipt of payment, when in stock.

Frequently asked questions

• Who is serviezenhuis.com?
  We are Leeuwin's Serviezenhuis, a shop in Utrecht, the Netherlands. "Serviezenhuis" means "house of dinnerware" and we have been the go-to destination for setting your table since 1926. Serviezenhuis.com is one of our web sites, like www.leeuwin.nl. Click here for more information about us.
  
• I'd rather buy at a shop than online, can you be of service to me?
  Certainly: you are most welcom to visit our shop at the Oudkerkhof 19-23 in Utrecht. And even if you do decide to buy in this web shop, you are still buying from a real shop. You can even select "Afhalen in de winkel/Pick up in the shop" with your online order.
  

Buying from serviezenhuis.com

• I can't find the product I'm looking for. Is everything available on line?
  You may not be able to find the product you are looking for. Our assortment consists of a couple of hundredthousand items, of which we have tens of thousands in our shop. Not everything is on line, especially items that are nearly sold out, or that are rarely selected. Please send us an e-mail with your request.
• Can I buy something without using this web shop?
  Certainly: simply visit our shop at the Oudkerkhof 19-23 in Utrecht. Or send us an e-mail with your request.
• Do you have everything in stock?
  No, we do not. That would be nearly impossible with a couple of hundred thousand items to choose from. We put many current items on our web shop, but stocks do run out. If the expected delivery time exceeds 3 days, we will contact you. Should the lead time be too long for your needs, we will cancel your order for you. Payments that you have made are then refunded. No problem.

Questions and remarks

For all enquiries, please contact us through info@serviezenhuis.com , by phone at 030-2312885, of fill in the contact form.

In the event of there being any uncertainty of the meaning of our translated shipping terms or general conditions in English, or there being any deviation from our shipping terms in the Dutch language, our shipping terms in Dutch must prevail. Leeuwin's Serviezenhuis seeks to accurately represent its shipping terms and general conditions in any translations it supplies to users of this webshop and related domains.